Widely considered the world’s leading service research journal, the Journal of Service Research (JSR) is a must read to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world’s leading service experts, from both academia and the business world.

The Journal of Service Research offers an international and multidisciplinary perspective on the best management practices in:

    Service marketing
    Service operations
    Service human resources
    e-Service
    Economics of service
    Service information systems
    Customer satisfaction and service quality
    Global issues in service

JSR is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business.